The client enters the technician's IP address or Domain Name into the module.
In the modern era of IT support, remote work, and cloud-based infrastructure, the physical barrier remains one of the biggest headaches for system administrators and helpdesk technicians. How do you install a software license from a USB dongle located in a New York office onto a server in a Virginia data center? How do you flash firmware on an embedded device when you are 1,000 miles away?
Have you encountered a specific USB device that refuses to redirect with v1.9.7? Check Electronic Team’s official compatibility list or post in the community forums. Continuous improvement relies on real-world feedback.
When a customer connects a smartphone, printer, or hardware dongle to their computer, the Customer Module virtualizes that hardware. It redirects the hardware data streams so the device behaves as if it is plugged directly into the technician's local USB port. Core Specifications & Legacy Features The client enters the technician's IP address or
. It allows a customer to "redirect" a physical USB device (like a smartphone, printer, or modem) over the internet to a technician's computer. To the technician's system, the device appears as if it were plugged directly into their own USB port, enabling them to perform tasks such as: IncentivesPro Firmware Flashing : Repairing or updating phone software. Remote Programming : Configuring industrial or embedded devices. Diagnostics : Troubleshooting hardware issues remotely. IncentivesPro Key Features of Version 1.9.7 No Installation Required
: The technician selects the device from their main software interface to begin servicing. IncentivesPro Status of Version 1.9.7 Version 1.9.7 is currently considered a discontinued version by the developer, IncentivesPro
If you are currently using v1.9.7, the latest versions offer compelling upgrades: How do you flash firmware on an embedded
You do not need a license key. The module connects only to devices made available by a licensed Technician Edition instance.
A Windows Security prompt will appear asking to install the "USB Redirector Virtual Device Driver." Click Install . This driver emulates a USB root hub in software.
Security is a primary concern when redirecting hardware. Version 1.9.7 utilizes SSL encryption to protect the data stream between the client and the technician. It is always recommended that clients only download the module from their trusted technician to ensure the file has not been tampered with or bundled with malware. Continuous improvement relies on real-world feedback
Installed on the technician’s machine to receive devices.
The technician selects the device from their list and clicks the Connect button (green arrow).